Terms and Conditions mbi360 — Complete Platform Usage Guide

Using the mbi360 platform — whether via the website, mobile app, or any other channel we provide — means you fully accept these terms and conditions. This acceptance takes effect from the moment you first access the platform, even before the account registration process is complete.

These terms should be read together with the mbi360 Privacy Policy and Responsible Gaming Policy available on our website. All these documents together form the complete agreement between you and mbi360 regarding your use of our platform and services.

To register and use the mbi360 platform, you must meet the following eligibility requirements. mbi360 reserves the right to verify your eligibility at any time, including requesting valid identification documents.

• Be at least 21 years of age at the time of registration.
• Be a Malaysian citizen or a valid permanent resident.
• Has never been banned or blocked from using the mbi360 platform previously.
• Register under your own name only — each individual may hold only one active account.
• Information provided during registration must be truthful, accurate and complete.
• Is not currently enrolled in a self-exclusion program on any gaming platform.

Mbi360 follows a strict Know Your Customer (KYC) process. You may be asked to submit a copy of your identification card, proof of address, or other documents for identity verification purposes. This process is mandatory before your first fund withdrawal is approved.

Every mbi360 member is fully responsible for the security of their account. This includes safeguarding their password, login credentials, and any activity that occurs within the account. mbi360 will not be held liable for any losses arising from a member's negligence in protecting their account information.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers and symbols.
• Never share your password with anyone, including family members.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Log out of your account after each session, especially on public devices.
• Report any suspicious activity to our customer support team immediately.

Mbi360 will never ask for your password via email, live chat, or any other channel. If you receive any communication requesting your login credentials, please ignore it and report it to our security team.

Mbi360 supports a wide range of popular payment methods in Malaysia to make your deposit and withdrawal transactions hassle-free. All financial transactions are processed through encryption-protected systems that meet industry security standards.

Accepted Deposit Methods:

• FPX (Malaysia Online Banking) — processed instantly.
• Touch 'n Go eWallet — credits applied within minutes.
• GrabPay — ideal for active everyday users.
• Boost — a convenient local e-wallet option.
• Visa and Mastercard debit cards issued by Malaysian banks.

Withdrawal Conditions:

• Withdrawals can only be made to the same bank account or e-wallet used for the deposit.
• The KYC verification process must be completed before the first withdrawal is approved.
• Standard withdrawals are processed within 1 to 3 business days.
• The minimum withdrawal amount is RM 50.00 per transaction.
• The maximum daily withdrawal limit depends on your membership tier.

Mbi360 offers a wide range of bonuses and promotions to its members, including welcome bonuses, reload deposit offers, loyalty rewards, and festive promotions. All bonuses are subject to the specified wagering (rollover) requirements and must be fully met before withdrawals are permitted.

• Each promotion has its own wagering requirements, clearly stated on the promotions page.
• Bonuses may not be transferred to another account or converted directly to cash.
• Only one active bonus is allowed at a time unless otherwise stated.
• mbi360 reserves the right to withdraw bonuses if there is suspicion of abuse or misuse.
• Unused bonuses will expire automatically once the validity period ends.
• Any attempt to manipulate the bonus system will result in account closure.

Mbi360 is committed to providing fair and transparent promotions. If you have any questions about the conditions of a promotion, contact our customer support team before accepting the offer.

All games provided on the mbi360 platform use a Random Number Generator (RNG) independently verified to ensure fairness in every game round. The outcome of each game is final and cannot be disputed unless there is clear evidence of a technical fault.

• Game results recorded by the mbi360 system are final.
• In the event of a technical disruption during gameplay, wagers will be returned to the account balance.
• The use of automated software, bots, or any third-party tools to play is strictly prohibited.
• Any form of collusion between players to manipulate game outcomes is a serious violation.
• mbi360 reserves the right to void wagers suspected of irregularities following an internal investigation.

Every mbi360 member is expected to interact with the platform and other members in a respectful, honest, and responsible manner. Behaviour that undermines the experience of other members or the integrity of the platform will not be tolerated.

• The use of offensive, abusive or threatening language in any platform communication channel is strictly prohibited.
• Spreading false or misleading information about the platform or other members is strictly prohibited.
• Using an mbi360 account for any illegal or fraudulent activity is strictly prohibited.
• Attempting to access another member's account without authorisation is strictly prohibited.
• Transferring funds between different member accounts to circumvent wagering requirements is strictly prohibited.

Mbi360 encourages all members to play responsibly. If you feel that gaming has affected your well-being, please visit our page Responsible Gaming to get the help and resources you need.

Mbi360 reserves the right to suspend or close the account of any member who violates these terms and conditions, without prior notice in serious cases. Account closure may occur in the following situations:

• Forgery of identity documents or registration information.
• Fraud within the bonus system or misuse of promotions.
• Use of illegal software or automated bots.
• Money laundering activities or suspicious transactions.
• Self-exclusion requests or confirmation of a gambling problem.
• Repeated violations of member conduct rules.

Members may also request voluntary account closure at any time by contacting our customer support team. Following closure, any valid remaining balance will be returned after a brief review is completed.

Mbi360 strives to ensure the platform operates without interruption at all times. However, as with any technology platform, occasional technical disruptions may occur. In such cases, our liability is limited as follows:

• mbi360 is not liable for any losses caused by internet disruptions on the member's end.
• mbi360 is not liable for any losses resulting from a member's negligence in protecting their account information.
• mbi360 does not guarantee winnings in any game — game outcomes are random.
• Any technical disruption will be resolved as quickly as possible, and affected wagers will be refunded.

Mbi360 reserves the right to amend, update, or replace any part of these terms and conditions at any time. All amendments take effect immediately upon publication on our website. It is your responsibility to review this page periodically.

Continued use of the mbi360 platform after any amendment to the terms is considered acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account without penalty.

These terms and conditions are governed and interpreted in accordance with the laws of Malaysia. Any dispute arising from or related to these terms shall first be resolved through bilateral discussion before any legal action is taken.